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Terms and Conditions

TERMS AND CONDITIONS

Last Updated: 26/02/2025

Welcome to TSMB (tsmb.co.nz). These Terms and Conditions govern your access to and use of our website, products, and services. By using our website, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. DEFINITIONS

  • “Company” refers to TSMB, including its subsidiaries, affiliates, and partners.
  • “Website” refers to tsmb.co.nz, including all its content and services.
  • “User”, “Customer”, or “You” refers to any individual or entity accessing or using our website.
  • “Products” refer to our range of transformer oils, including but not limited to Natural Ester and Transformer Oil.
  • “Services” refer to any features, content, and offerings provided through our website.

2. ACCEPTANCE OF TERMS

By using this website, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent.
  • Agree to be legally bound by these Terms and Conditions.
  • Will comply with all applicable laws and regulations.

If you do not agree with these terms, please discontinue use immediately.

3. PRODUCTS AND SERVICES

TSMB provides high-quality transformer oils, including:

  1. Natural Ester – A biodegradable, non-corrosive oil.
  2. Transformer Oil – A high-performance mineral-based insulation oil.

3.1 Product Information

  • All product descriptions are provided for informational purposes only.
  • We strive for accuracy but do not guarantee the completeness of product details.

3.2 Product Availability

  • Products are available while supplies last.
  • We reserve the right to discontinue any product at any time without notice.

3.3 Pricing

  • All prices are listed in New Zealand Dollars (NZD) and may be subject to applicable taxes.
  • Prices are subject to change without prior notice.

3.4 Orders and Payments

  • Orders are confirmed only upon successful payment.
  • We accept [list accepted payment methods].
  • We reserve the right to cancel any order at our discretion.

4. SHIPPING AND DELIVERY

  • We deliver within New Zealand and selected international locations.
  • Estimated delivery times are provided for reference only and are not guaranteed.
  • We are not responsible for delays caused by third parties (e.g., courier services, customs).

4.1 Shipping Fees

  • Shipping fees are calculated based on location, order size, and shipping method.
  • Customers are responsible for any customs duties or import taxes for international orders.

5. RETURNS, REFUNDS, AND CANCELLATIONS

5.1 Returns Policy

  • Returns are accepted within 14 days of delivery if:
    • The product is unused and in its original packaging.
    • A valid reason for the return is provided (e.g., defective item).
  • We do not accept returns for:
    • Opened, used, or damaged items.
    • Items purchased through third-party sellers.

5.2 Refund Policy

  • Refunds are issued only for approved returns and will be processed within 7 business days.
  • Refunds will be issued via the original payment method.
  • Shipping fees are non-refundable, except in cases of defective products.

5.3 Order Cancellations

  • Orders may be canceled before they are shipped.
  • Once an order is shipped, it cannot be canceled.

6. INTELLECTUAL PROPERTY RIGHTS

  • All content on this website, including logos, trademarks, images, and text, is the property of TSMB.
  • You may not reproduce, distribute, or use any material without written consent.

7. USER OBLIGATIONS

By using our website, you agree to:

  • Provide accurate and truthful information when placing an order.
  • Use our products for their intended purpose only.
  • Not engage in fraudulent, abusive, or illegal activities.

We reserve the right to suspend or terminate accounts found in violation of these obligations.

8. PRIVACY POLICY

We value your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and store your personal information.

9. LIMITATION OF LIABILITY

  • TSMB is not liable for any direct, indirect, or consequential damages resulting from:
    • Use or misuse of our products.
    • Errors, interruptions, or downtime of our website.
    • Third-party services or external links.
  • Our total liability is limited to the amount paid for the purchased product.

10. INDEMNIFICATION

You agree to indemnify and hold TSMB, its affiliates, employees, and partners harmless from any claims, losses, or damages arising from your use of our website or products.

11. MODIFICATIONS TO TERMS

TSMB reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting on this page. Continued use of the website signifies your acceptance of any modifications.

12. GOVERNING LAW

These Terms and Conditions are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of New Zealand.

13. CONTACT INFORMATION

For any questions regarding these Terms and Conditions, please contact us:
📧 Email: support@tsmb.co.nz
📞 Phone: +64210527497