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Privacy Policy

PRIVACY POLICY

Last Updated: 26/05/2025

TSMB (tsmb.co.nz) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our website, you consent to the data practices described in this policy.

1. INFORMATION WE COLLECT

We collect different types of personal data depending on your interaction with our website.

1.1 Information You Provide to Us

When you interact with TSMB, we may collect the following information:

  • Personal Details: Name, email address, phone number, and mailing address.
  • Payment Information: Billing details (processed securely through third-party payment providers).
  • Order Information: Purchase history, transaction details, and shipping preferences.
  • Contact Forms & Communication: Information provided through inquiries, feedback, or customer support requests.

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP Address & Device Information: To optimize website performance and security.
  • Browsing Data: Pages visited, time spent on pages, and referring website.
  • Cookies & Tracking Technologies: Used to enhance user experience (see Section 6 for details).

1.3 Information from Third Parties

We may receive information from trusted third-party service providers, such as payment processors or analytics services.

2. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process Orders & Deliver Products – Manage purchases, payments, and shipping.
  • Improve Our Website & Services – Analyze usage patterns and optimize user experience.
  • Customer Support & Communication – Respond to inquiries and provide updates.
  • Marketing & Promotions – Send special offers, newsletters, and updates (with your consent).
  • Legal & Security Purposes – Prevent fraud, ensure compliance, and protect our business.

We do not sell or rent your personal data to third parties.

3. HOW WE SHARE YOUR INFORMATION

We only share your personal information in the following cases:

3.1 Service Providers & Partners

We may share necessary information with trusted third parties to provide essential services, such as:

  • Payment processors (e.g., Stripe, PayPal) for secure transactions.
  • Shipping companies for order fulfillment.
  • Analytics tools (e.g., Google Analytics) to track website performance.

3.2 Legal & Regulatory Compliance

We may disclose your information if required by law, court orders, or to protect against fraudulent activities.

4. DATA SECURITY & PROTECTION

We take security seriously and implement industry-standard measures, including:

  • Encryption – Sensitive data is encrypted during transmission.
  • Access Control – Limited access to personal data for authorized personnel only.
  • Regular Security Audits – Routine monitoring to detect and prevent breaches.

While we take every precaution, no method of transmission is 100% secure, and we cannot guarantee absolute security.

5. DATA RETENTION POLICY

We retain personal data only as long as necessary for:

  • Order processing and service delivery.
  • Legal and tax compliance.
  • Business analytics and improvement.

Once no longer needed, we securely delete or anonymize your data.

6. COOKIES & TRACKING TECHNOLOGIES

Cookies help improve your browsing experience. We use:

  • Essential Cookies – Required for website functionality (e.g., login, checkout).
  • Performance Cookies – Analyze website traffic and behavior.
  • Marketing Cookies – Personalize ads and promotions.

You can manage cookie settings in your browser. Disabling cookies may affect site functionality.

7. YOUR RIGHTS & CHOICES

Under data protection laws, you have the right to:

  • Access Your Data – Request a copy of the personal information we hold.
  • Correct or Update Information – Modify inaccurate details.
  • Delete Your Data – Request data removal, subject to legal obligations.
  • Withdraw Consent – Opt-out of marketing communications at any time.

To exercise your rights, contact us at [support@tsmb.co.nz].

8. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before sharing any data.

9. INTERNATIONAL DATA TRANSFERS

If you access our website from outside New Zealand, your data may be transferred to servers located in New Zealand or other jurisdictions with different data protection laws.

We take precautions to ensure international data transfers comply with applicable laws.

10. CHILDREN’S PRIVACY

Our website is not intended for children under 13 years old. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the information immediately.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with a “Last Updated” date. Continued use of our website means you accept the updated terms.

12. CONTACT US

If you have any questions or concerns about our Privacy Policy, you can contact us:

📧 Email: support@tsmb.co.nz
📞 Phone: +64210527497